Suit filed against Pacific Bell on behalf of certain Cal. DSL cus...
Suit filed against Pacific Bell on behalf of certain Cal. DSL customers alleges company reneged on promotional promises of free equipment and services in return for long-term DSL service commitment. Suit in Cal. Superior Court, San Francisco, was filed…
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Thurs. on behalf of DSL customers who last fall accepted Pac Bell offer of free Compaq computer and free DSL for balance of 2000 if customer contracted for DSL service for all of 2001 and 2002 at $60 per month. Suit charges that Pac Bell provided mix of Compaq computer and non-Compaq monitor, sought extra fee for all-Compaq system, failed to provide DSL service before end of 2000, meaning customer got no free months. Plaintiffs’ attorney Chandler Visher said Pac Bell offered settlement of Compaq monitor and one month free DSL service to customers who complained. But he said some customers were entitled to as much as 4 months’ free DSL service under offer and Pac Bell should settle with all affected customers, not just those who squawked. Number of potentially affected customers wasn’t available.