Group of industry committees has come up with solution to so- cal...
Group of industry committees has come up with solution to so- called soft-slamming problem that sometimes occurs when consumers move their long distance service to switchless resellers. Switchless carriers ride on other long distance companies’ facilities and those underlying…
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companies often are ones listed on consumer bills. That confuses users, who think they were slammed. Committees operating as part of Alliance for Telecom Industry Solutions (ATIS) developed software that makes it easier for ILECs, which handle billing for many long distance companies, to reveal true carrier on bills. New process makes use of existing subscription and customer ordering system to help ILECs identify switchless long distance providers. ATIS submitted solution to Cal. PUC, which had required industry to come up with way of fixing soft-slamming problem.