Ind. Utility Regulatory Commission (IURC) opened formal investiga...
Ind. Utility Regulatory Commission (IURC) opened formal investigation into Ameritech’s massive service problems last year, as had it promised to do earlier this month when informal negotiations on expanded customer compensation for outages collapsed. IURC Exec. Dir. Michael Leppert…
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said agency’s previous informal approach “has run its course. It’s time we take the next logical step” to examine Ameritech’s customer service and network management practices, and how they contributed to last year’s service debacle. Up to now, IURC has concentrated its efforts on getting quick improvement in Ameritech phone service rather then seeking reasons for mess. IURC said Ameritech service performance, although improved, still hadn’t met state’s service quality standards, and said investigation was necessary to build case it could use to petition state courts for fines against company. Ameritech spokesman said company wasn’t surprised by probe, but stood by its efforts to improve service and its commitment going forward to keep up its service quality. Consumer watchdog Ind. Citizens Action Coalition applauded IURC action but predicted Ameritech would be “very formidable adversary” as investigation proceeded. IURC will set procedural schedule in next few weeks.