Qwest said its customer service improved in 2000 with 98% of its ...
Qwest said its customer service improved in 2000 with 98% of its installation commitments met when promised, representing best results in last 5 years, and 95% of its repair commitments met on time, best since 1996. In addition, more…
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than 80% of service outages were repaired in less than 24 hours, up from 63% year ago, company said. It also announced line-sharing agreements with 4 competitors -- Contact Communications, Multiband Communications, New Edge Networks, NorthPoint Communications. Qwest said agreements would broaden availability of high-speed Internet and broadband services in its territory.