Mich. PSC said it received more than 100 complaints from Ameritec...
Mich. PSC said it received more than 100 complaints from Ameritech customers alleging company was reneging on Dec. 20 deal to compensate those who suffered long service outages last year. Under $14 million settlement with PSC, Ameritech was supposed…
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to compensate customers for each outage day they suffered, meaning some could get credits worth hundreds of dollars. Customers complained they were told by Ameritech service representatives that all they were entitled to was credit for one month’s local dial-tone charge, around $14. Ameritech said it had been explaining settlement to employees but apparently some hadn’t yet gotten word. Ameritech said customers would receive full credits they were entitled to under agreement.